5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have an image in mind of what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but also often do not due to a lack of continuing quality control processes.
Security guard businesses are unlike any vendor that a home manager usually hires. If you hire a painter, you are able to see whether or not they are doing their tasks by looking at the walls. But when you hire a security guard company, how often can you determine whether the protector company is performing their job including running background checks and drug screenings, providing good training to your guards, and efficiently monitoring and supervising your defenses. In most cases they likely are, but it is important to employ a system of verification and quality control to ensure that problems connected with the lack of doing these tasks don’t begin to occur.
In this guide we will talk five (5) simple steps to enhancing your security guard service and attaining everything you picture as your perfect retail security London.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified amount of training before they can begin working as security guards. If your state is one of these states, ensure that your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the type of training that is being supplied by your security company and ask yourself does it seem decent.
Additionally, is the security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another excellent way to display whether the protector is a good match for your property is to perform a short”interview” to get a sense of the guard and also to explain your expectations. This first conversation will tell you a lot on what to expect from that guard and it gives you a chance to ask another guard if you feel that it is essential.
Assess Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces each guard to the company itself, in many circumstances the shield’s orientation to his delegated property isn’t quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your site specific training looks like:
• Can it occur at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security company double lender?
Determine the answer to each of the questions and be certain that they match what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and also your site specific training to acquire an understanding of what goes into preparing a guard to work in your property.
Inspection Your Guard’s Supervision
Protect supervision is one of the more important factors of very good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their duties. When the guards aren’t being supervised, they begin to feel that their work isn’t important and they begin to find themselves as not as a part of the security group. When guards don’t feel like part of your group it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the 2 methods of distant supervision that prove most successful are: Officer Tour Tracking Systems
In case your guards are required to make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they’re in your property. These tracking systems allow the security guard company to track the log and time the activity of these guards while they’re making rounds to several areas in your property. Most Officer Tour Tracking Systems can create reports which empower the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the security guard company provides a way of making certain that each guard is secure and alert. Using guards check-in frequently with the security guard company, at least every 30 minutes, guards feel that their security is important and that being awake and alert is an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are almost always good ways of finding out just what is happening with your security as you aren’t there. Through these inspections, be sure to ask your security guards questions about their responsibilities and duties to ensure that they know their tasks. In fact, we suggest getting your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a certified security adviser as part of your continuing security program. Remember, when choosing a security adviser be confident that the adviser isn’t actually a security guard company. If so, your audit is guaranteed to develop problems with your existing security guard company.